Frequently asked questions

Paper and printing

Every poster is printed by hand in our workshop in Grasse, on 220 gsm coated art paper (250 µm thick) with an anti-glare satin finish, using eco-solvent inks that do not shift over time. The paper is M1 certified, rated fire-resistant: it can be displayed in a venue open to the public.

Delivery

Your poster is printed and dispatched within 24 working hours, in protective packaging, then allow 2 to 4 days in transit. Delivery is free from 50 € of purchase. The estimated delivery date appears under the add-to-cart button when you order.

Returns

For catalogue posters you have 30 days: satisfied or refunded. Personalised posters, made to measure from your own photo, are neither taken back nor refunded; before the cart, you can change photo or size as many times as you like.

Which size should I choose?

The 30×40 sits on a shelf or in a composition; the 50×70 brings a wall to life above a sofa or a bed; the 70×100 becomes the centrepiece of a hallway or a living room. On every product page, the "Size guide" button shows the formats compared on a real wall.

Personalised posters

Upload your photo, choose the layout and the text: the preview shows you the exact result before you order. Aim for at least 1500 pixels on the longest side for a 30×40, and 2500 pixels for a 50×70 or 70×100.

A question?

Our customer service answers on +33 4 65 84 12 93, Monday to Saturday from 9am to 6pm. Someone from the workshop in Grasse answers you, not a call centre :) You can also write to contact@affichely.com.