Polityka zwrotu kosztów
Last updated: 24 July 2026
This return policy applies to orders placed on affichely.com, operated by SAS ARTEMIS.
1. Two types of products
Affichely offers:
- catalogue posters (standard prints, not personalised);
- personalised posters made from files, text or options provided by the customer.
2. Catalogue posters — 30-day returns
For non-personalised catalogue posters, you have 30 days from delivery to request a return and refund.
To exercise this right, email contact@affichely.com with your order number. We will then send you the return instructions.
The product must be returned in its original condition, undamaged, in its original packaging where possible. After receipt and inspection, the refund is issued to the original payment method.
3. Personalised posters
Personalised posters are made to order according to the information, text, photos, colours, sizes or options selected by the customer.
Under applicable consumer law, the right of withdrawal does not apply to goods made to the consumer’s specifications or clearly personalised.
A personalised order therefore cannot be returned or refunded because of:
- a change of mind;
- an error in text, spelling, date or information provided by the customer;
- an error in size, colour or options;
- a low-quality photo supplied by the customer;
- a slight colour difference between screen display and the printed product.
Please check all information and files carefully before placing your order.
4. Changes or cancellation before production
Any change or cancellation request should be sent as soon as possible to contact@affichely.com.
We will do our best to act before production starts. Once production has begun, changes or cancellations cannot be guaranteed.
If production has not started and cancellation is accepted, the refund is issued to the original payment method.
5. Damaged, defective or non-conforming products
The rules above do not limit your statutory warranties.
Contact us if a product is damaged in transit, has a print or manufacturing defect, differs from the order, is incomplete or non-conforming.
Send your claim to contact@affichely.com, ideally within 48 hours of delivery, with your order number, a description of the issue and photos of the product (and packaging if the parcel is damaged).
After review, SAS ARTEMIS may offer a reprint, replacement, full or partial refund, or another suitable solution. Do not return any product without prior customer-service approval.
6. Return address
When a return is accepted by SAS ARTEMIS, send the product to:
SAS ARTEMIS
201 chemin des Plaines
06370 Mouans-Sartoux
France
Return instructions and any coverage of shipping costs will be confirmed before you send the parcel. If the return is due to an error, defect or non-conformity attributable to SAS ARTEMIS, return shipping is covered by SAS ARTEMIS.
7. Refunds
Accepted refunds are issued to the original payment method unless otherwise agreed. Additional bank processing time may apply.
8. Contact
For any return, claim or refund request:
Email: contact@affichely.com
Phone: +33 4 65 84 12 93